What is Workflow learning?
Most organizations try to improve performance by delivering training. Workflow learning takes a different approach.
Rather than expecting people to remember everything they learned in a course, workflow learning provides support when employees actually need it. By understanding the work people do, the tasks they perform, and the workflows they follow, organizations can deliver the right support at the right moment.
The result is faster capability development, increased confidence, and improved performance.
What does a Workflow Learning Solution Look like?
A workflow learning solution is not a single product. It is a combination of interventions designed around the work people perform. Depending on the challenge, a solution may include:
– Digital job aids and playbooks
– Process guidance
– AI-powered assistants
– Performance support and Digital Coaches
– Targeted learning assets
– Workflow redesign
– Knowledge bases
– Decision support tools
The goal is always the same: helping people perform successfully when it matters most.
How We Work
Every workflow learning solution starts with understanding work. Grounded in the internationally recognized 5 Moments of Need® methodology, we analyze the tasks people perform, the workflows they follow, critical moments of performance, and opportunities where AI, performance support, or workflow optimization can improve outcomes. This allows us to identify exactly where employees need knowledge, guidance, and support, and where technology can simplify, augment, or optimize work. Based on these insights, we design and implement solutions tailored to the workforce challenge at hand.
Depending on the situation, a workflow learning solution may include:
Rapid Workflow Analysis
Identify critical tasks, workflow bottlenecks, performance barriers, and opportunities to improve workforce capability.
Workflow Learning Blueprint
A practical roadmap that defines how learning, performance support, workflow improvements, and technology can work together to improve performance.
Performance Support Resources
Job aids, digital guidance, knowledge bases, decision support tools, digital coaches, and other resources that help people perform successfully at the moment of need.
AI-Enabled Workforce Support
AI-powered assistants, workflow guidance, task support, and automation opportunities designed around the work people perform.
End-to-End Workflow Solutions
A fully designed and implemented solution that combines people, processes, technology, and support to improve workforce capability and business performance.
Ready to Explore Workflow Learning?
Discover how workflow learning can help your workforce perform with confidence, adapt faster, and deliver better results.
Real World Results
Every organization faces unique workforce challenges, but the goal is always the same: helping people become competent faster, adapt more effectively, and perform with confidence. Explore how we have helped organizations improve workforce capability, accelerate transformation, and drive measurable business results.
Contact us
Let’s get in contact