Outcomes, not activity
Improving workforce capability is not an end in itself. Organizations invest in capability to accelerate onboarding, support change adoption, improve workforce performance, and achieve better business results.
Our work combines workflow learning, performance support, AI-enabled workforce solutions, and practical implementation expertise to help people perform with confidence where work happens.
Our real-world examples illustrate how organizations across industries have applied these principles to solve real workforce challenges and deliver measurable results.
Management Consulting Firm
Accelerating Onboarding
Challenge
New consultants required 18 to 24 months to reach full competence, slowing workforce capability development and limiting organizational capacity.
Solution
Conducted a Rapid Workflow Analysis to identify critical consulting tasks and redesigned onboarding around workflow learning, targeted training, and performance support.
Results
Reduced time-to-competence from 18–24 months to 6 months and increased departmental capacity by 35%
Healthcare Organization
Driving Change Adoption
Challenge
During the COVID-19 pandemic, healthcare professionals needed to rapidly adapt to new roles and responsibilities while maintaining quality and patient safety.
Solution
Developed a performance support ecosystem that delivered just-in-time guidance, procedures, and task support for critical healthcare workflows.
Results
Accelerated workforce readiness and enabled safe and effective performance in unfamiliar roles within days.
International Airline
Improving Workforce Performance
Challenge
Maintaining critical knowledge and competencies over time in a highly regulated and safety-critical operating environment.t and limiting organizational capacity.
Solution
Implemented targeted adaptive learning technology and continuous competence reinforcement to support ongoing workforce capability development.
Results
More than 12,000 employees maintained critical competencies and operational readiness throughout the year.
Defense Organization
Capability building
Challenge
Growing international security threats and the introduction of new vessels required personnel to rapidly develop new capabilities while maintaining operational readiness.
Solution
Developed an internal team of 5 Moments of Need® practitioners capable of designing and implementing workflow learning and performance support solutions.
Results
Established an internal capability for workflow learning and performance support, strengthening operational readiness.
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Discover how workflow learning, performance support, and workforce capability solutions can help your organization accelerate onboarding, support change adoption, and improve workforce performance.
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